2024 Hyundai SANTA CRUZ Lease in San Antonio, TX

“ The customer service is great Fabian Gomez is the best in customer service and very professional ”

“ We have great service, I’m recommend this dealership. Easy and honest sale. They don’t push you to get additional service. Manuel the sale person was great!!! ”

“ World Car Kia South ALWAYS gives me exceptional customer service!! My 2016 Kia Sorento only goes there for her maintenance and service. My service advisor Vincent is AMAZING!!! ”

“ Never an issue when coming here. Prices stay low and service is always great! All employees greeted me and answered all my corcerns. ”

“ Outstanding customer service. They always take great care of my car. Robert ans Ernesto take care of me. ”

“ Awesome! Arrived at the dealership and pulled up behind others that were already there. Service personnel came over and took the vehicle for oil change and tire rotation. Done in less than an hour. ”

“ very caring staff. nice service manager ”

“ 5 star service! they really worked with us and gave us what we were looking for....and at a reasonable price! Sandra Hernandez was an awesome part of the team and worked hard for us! ”

“ It's easy to access. Appointment was easy. Let me know of recall on the vehicle. ”

“ This review is to sincerely warn anyone considering purchasing a vehicle from this dealership. My experience has proven that their "Certified Pre-Owned (CPO)" guarantees are completely invalid, and their sales team relies on empty promises to close deals. Two massive red flags based on my experience: 1) Incomplete CPO Inspection: I purchased a Certified Pre-Owned vehicle that supposedly underwent the 150+ point inspection, but after taking the car home, it became apparent that some inspection items were never actually completed—particularly item #70, which requires verifying both keys. They signed off on this standard without actually providing the second key. They are selling cars under the guise of CPO standards without actually doing the work. 2) Three Years of Broken Promises: During the sale, my salesperson, Rachel, explicitly promised me a spare key. Over the course of several months post-purchase, I followed up repeatedly with multiple sales representatives and was even told a manager would handle my situation directly. Every single time, the staff gave me verbal assurances that they would "get it taken care of." It has now been three years, and absolutely nothing has been done. A spare key is a significant expense, and the staff's repeated commitments were clearly just empty commitments to string me along until I went away. If you expect honesty, transparency, and a dealership that stands behind its word and its guarantees, go somewhere else. Their follow-through is nonexistent, and their word cannot be trusted. ”

“ Service department is very incompetent and had my car for 7 weeks for a transmission. ”

“ Extremely disappointed with Hyundai in general. This experience I've had with Hyundai on and off for two years has been a financial nightmare. I feel Hyundai itself did not take my concerns seriously as they decided to play with my time, my money and most importantly the safety of myself and my children. If someone tells you (which I did) that they do not know what is wrong with their vehicle, it's shaking, it's making noises, it's sluggish, the same issues are constantly being replaced over and over, you (Hyundai) should take these concerns seriously by making sure you have someone who knows what they are doing fix the vehicle. Not allow someone who is just a "basic" technician tell me the same things over and over that are constantly being fixed over and over and finally you decide to have a "master" technician look at the vehicle and now they supposedly found the main issue, which caused all the same issues that kept occurring. Had Hyundai had a master technician examine my vehicle in the first place, I would not be out of more than $5,000 to so call fix my vehicle!!!! This does NOT include over $1,100 in car rental fees. I am a disabled, single parent and cancer survivor. I do not have money to waste on the same issues that could have been easily fixed to begin with. Hyundai did not take my concerns seriously and I was often dismissed or ignored. I worked with Hyundai Consumer America and that too was a waste of time and effort, as I spoke with 5 different individuals who worked on my case. They were all very well aware of all my issues, concerns and what my vehicle did or did not have. At this point, I will never purchase another vehicle from Hyundai again. I've had the fuel system cleaned and the spark plugs replaced at least 6 times. Worked with two of their dealerships, spoke with 5 of their consumer department agents, have spent over $5,000 dollars on the same repairs in two years!!!! Again, not including the $1,100 for rental car fees. Now this dealership is telling me it was my catalytic converter and that’s why I had to keep replacing the spark plugs and fuel system pump. They also told me they didn’t see the problem before because they had their “regular” technician look at my vehicle instead of their "master" technician. Now that the master technician looked at my vehicle who finally said it was the catalytic converter and cabin air filter. Which will cost over $2,400 to fix. Are you kidding me? I am so done with this. ”

“ Nothing was good about my buying experience and the salesperson would not return calls. They were very disorganized. The finance person, however, knew what he was doing. ”

“ I must say that I was extremely disappointed in our experience with World Car Kia recently. I’ve never experienced such a disorganized and slow auto dealer in my life. I was also dismayed at the false advertising on the vehicle we bought and its condition. If I didn’t live 2.5 hours away and about to go in for heart surgery 4 days later, we would have wouldn’t have completed the purchase. This started out with a True Car listing on a NEW 2020 Sportage that showed the car with a dealer discount of $1,260 along with the Kia discount of $2000 and the Kia trade in allowance of $1500. The car was listed as NEW. In making an offer which matched their offer through True Car, we got a response back which removed the dealer discount and trade in allowance. Whoa, I should have stopped there. Next we check the dealer website and it showed a lesser dealer discount of around $650, along with the 2 Kia discounts on this NEW vehicle. With a few calls, we confirmed the pricing and decided to go ahead and made the trip to the facility the next day. Once we arrive, we met Manny who told us the car was a loaner for service with about 5,000 mile on it but it wasn’t there. xxx? I told him it was sitting out front and after looking he confirmed it was there. However, this supposedly new car was not new, but a loaner with 15,000+ miles on it and it was filthy. Boy, were we surprised that the vehicle was not new at all, after being advertised as such. While it was dirty inside and out, Manny said they would clean it up and we decided to have our trade appraised. Next came the trade in appraisal which took almost 2 hours. And then it comes in with some low ball amount that was almost $4000 under KBB and NADA values. We did the usual back and forth with the manager and finally came to an acceptable amount, yet still less than KBB or NADA. Oh yea, the advertised Kia trade allowance wasn’t available either since the car wasn’t new, it was a loaner. Hmmmm there goes another $1500. Another 2 hours goes by while they are working on the contract. Unbelievable. Finally, the finance person went through the numbers, we settled on the deal and signed the paperwork. Almost 5 hours into it, we now bought the car but were unable to leave since it was still being cleaned up. So, we went to dinner with the understanding the car would be ready when we got back. Upon returning, the car was sitting outside in the parking lot. We went in and the salesman handed us the key and said thanks. It was interesting that he didn’t take us out to the car to go over anything, and I quickly saw why. The wash and detail was pathetic at the least. And then I saw the large dent in the hood. Upon opening the hood, I was able to pop most of the dent out and decided that I’d take care of the rest of it when I got it home, 2.5 hours later. We left and drove back home. The next day, I was able to fix the dent which appeared to be caused by someone setting something on the hood while it was at the dealership. While working on the car, I decide to do a complete detail on it since we were giving it to my wife’s daughter. Along the way, we found 2 small cigarette burns in the driver’s seat, 2 in the drivers carpet, 2 more dents in the roof next to the driver’s door and a couple of clear coat scratches that I was able to buff out. The car hadn’t been detailed at all, just run through some quick wash and put out front. What started as a New Car sale ended up a completely dissatisfying experience on a Dealer loaner car. I recommend staying away from this dealership. ”

“ This dealership will actively lie to you and your bank. First they will pull your credit even though you expressly tell them not to and that you have financing set. Then they cover that by lying about it being a soft pull, then constantly make obstacles for you and your bank, refusing to even take a cashiers check, in hopes you do financing through them. These guys are also incompetent, they can't fill out a Purchase Order properly, delaying the bank sending in the cashiers check, making us drive 400 miles only to reject the check and again telling us to finance through them, saying its corporate policy about stamps. You guys aren't a lambo dealership, even they wouldn't show such hubris. Complete xxxxxxxx from top to bottom ”